RETURN & REFUNDS

Returns & Refunds

We want you to feel confident about your purchase. If your bag isn’t quite right for you, you can return it within 14 days of delivery, provided it meets the conditions below.

Returns

You may request a return within 14 days of receiving your order.

To get started, simply contact us through our Contact Us page within this 14-day period. Please include your order number, and we’ll guide you through the next steps.

Once your return is approved, we’ll provide you with the return address and instructions.

You can return your bag for a refund as long as it is:

  • Unused, unworn, unwashed and undamaged.
  • In its original condition, with no signs of use.
  • Returned with its original packaging and tags, where applicable.
  • Carefully packaged to prevent damage during shipping.

Please send your return to the address provided and follow the return instructions.

Return shipping costs are the customer’s responsibility. We do not provide prepaid return labels or cover return shipping costs. We recommend using a tracked shipping service and keeping your proof of shipment until your return has been completed.

Refunds

Once your returned bag has been delivered to us, we’ll inspect it to make sure it meets our return conditions.

If everything is in order, we’ll issue a refund for the full purchase price of the returned bag to your original payment method.

Original shipping costs, if any, are non-refundable. Return shipping costs are also the customer’s responsibility and will not be refunded.

Please allow the applicable processing time for the refund to appear in your account.

Damaged or Defective Products

If your bag arrives damaged or defective, please contact us as soon as possible through our Contact Us page.

Include your order number, a description of the issue and clear photos showing the damage or defect. Please do not send the item back unless instructed by us.

We’ll review the issue and work with you to determine the appropriate solution.

Exchanges

We do not currently offer direct exchanges.

If you would prefer a different bag, you may return your original purchase in accordance with this policy and place a new order separately.

Returns That Do Not Qualify

To ensure every returned bag meets our standards, a return may not qualify for a refund if:

  • The 14-day return period has expired.
  • The bag has been used, worn, washed or damaged.
  • The bag has been altered or modified.
  • The bag is not in its original condition.
  • Original packaging or tags are missing, where applicable.
  • The bag was damaged after delivery due to improper handling.
  • The return instructions provided have not been followed.

If you have any questions about a return, please contact us. We’re happy to help.