SHIPPING POLICY

Every bag is handmade with care and attention to detail. We carefully prepare each order and aim to provide a smooth and reliable shipping experience.

Order Processing

As a small artisan workshop, processing times may occasionally vary. We always do our best to ship your order as soon as possible.

Shipping to the United States

We currently ship exclusively within the United States.

Free Shipping to the USA is included with every order.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances beyond our reasonable control, including carrier delays, severe weather, holidays, or other unforeseen circumstances.

Customs, Duties and Taxes

We want your MIRINA order to arrive as smoothly as possible. For this reason, we normally ship our orders with customs duties and import taxes prepaid, so in most cases you will not have to pay any additional customs charges when your package is delivered.

In exceptional circumstances, a prepaid-duty shipping service may not be available. If this happens, any applicable customs duties, import taxes, or other charges required by the destination country may need to be paid by the customer upon delivery. Whenever possible, we will let you know before your order is shipped.

Please note that customs requirements and charges are determined by the destination country and its local authorities. MIRINA cannot control or guarantee these requirements and is not responsible for delays or additional charges resulting from customs procedures.

Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

MIRINA is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Delayed, Lost or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us.

For damaged packages, we may ask you to provide photos of the package and the product so we can better understand what happened and assist you with the issue.

Once your order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of MIRINA’s control. While we cannot be responsible for delays caused by the carrier, we will always do our best to assist you and work with the carrier to help resolve any shipping issues.

Undeliverable or Refused Packages

If a package cannot be delivered because of an incorrect or incomplete address, is refused, or is not collected by the customer, it may be returned to MIRINA.

Any additional shipping costs required to resend the package may be the responsibility of the customer.